Welcome to our FAQ page! Here, you'll find quick answers to common questions about our products. If you have any queries, this is the place to be. Let's get you the information you need!

BRAND

What is PERMANENT?

At Permanent, we combine multiple ingredients to create power-packed products that cater to every skin and Hair concern. Within each bottle, the power of nature and the potency of science unite, unlocking a multitude of benefits that elevate your skincare and Hair routine. Moreover, we are not just about skincare, but also about building a community of like-minded individuals who share the belief that they can achieve greatness!

How does Permanent approach skincare differently?

We are a 'Customer-First' brand. For us, we wanted to end the customer's dilemma of finding the right ingredients for a myriad of skin concerns, all in ONE bottle. So, we permanent the most desired natural as well as active ingredients together to address multiple concerns in one go.

 

PRODUCT

Are Permanent Products Safe?

Absolutely! Our products are:
Vegan
ISO CERTIFIED 9001:2015
Alcohol Free
PSQCA Approved
SLS & Paraben Free
Dermatologically tested

Age to use our products?

Our products are suitable for individuals aged 16 years and above.

Are your products safe to use during pregnancy or lactation?

Congratulations on your exciting journey!

Rest assured, all our products undergo thorough Dermatological testing to ensure they are safe for use, and they are also PSQCA approved. We take great care to formulate our products without any harmful chemicals, making them gentle and effective for your skin.

While all our products are suitable for pregnant women, we understand the significance of this special phase in your life. We highly recommend consulting your doctor if you have any doubts, ensuring that our products are the perfect fit for you and your growing family.

Are the products unisex/Gender Neutral?

Yes, all our products are Gender Neutral! 

What is the Shelf Life of the products?

Our products come with a Different expiry from the date of manufacturing, ensuring ample shelf life for your skincare needs. Once opened, we recommend using the product within 6 months to maintain its optimal efficacy. To provide you with a seamless skincare experience, once opened we have carefully designed the quantity for each product to last approximately 3 months when used as per the recommended routine. Rest assured, we've considered every detail to give you enough buffer time before the product reaches its expiry date. Your satisfaction and skincare experience are of utmost importance to us!

How to store the products?

Here's how you can store all our products: Store in a cool, dry place and away from heat. Avoid exposure to direct sunlight.

Are the products suitable for sensitive Skin?

Our products are formulated, keeping in mind all Pakistan skin types. However, for your peace of mind, we recommend conducting a quick patch test.

ORDER INQUIRIES

What is your Cancellation Policy?

• Wish to cancel your order? Send us an WhatsApp Massage within 3 hours of placing the order.
• But wait, once orders have been dispatched, they cannot be canceled.

We strive to provide you with the best service and support your needs at every step. If you have any cancellation queries, feel free to reach out to our Customer Support team. We're here to assist you!

Can I change my shipping address on an order that’s been placed?

Yes, you can! However, please note that shipping address changes can only be made before your order reaches the Ready-To-Ship stage. If you need to modify the shipping address, kindly reach out to our Customer Support team as soon as possible. They will be more than happy to assist you with the necessary updates.

Ways to place an order?

Visit www.permanent.com.pk

I received broken/damaged products in my order?

Worry not! Check our Refund & Replacement Policy and it'll be take care of!

I received incorrect or missing products in my order?

Don't worry! Quickly check our Refund & Replacement Policy and you'll be sorted!

What if my order is marked delivered, but I have not received it?

Fret not, In such cases please ensure to reach out to our support team within 72 hours of the order being marked delivered & they shall assist you!

PAYMENT

What are the payment options available?

We offer multiple payment options to make your shopping experience seamless. You can choose from, Netbanking, Credit/Debit Card, Easy Paisa and even Cash on Delivery (COD).

My payment has been deducted but my order is not confirmed. What should I do?

Please don't worry! In such cases, kindly reach out to us with your registered email ID and provide a screenshot of the payment reference (e.g., pay_xxx). Our support team will investigate and resolve the issue for you. Rest assured, we're here to assist you every step of the way!

 

SHIPPING INQUIRIES

Are there any Shipping charges on purchase?

Yes, There are shipping charges.

How many days does it take for delivery?

We have multiple warehouses across the country, ensuring speedy deliveries. The delivery period typically ranges from 5 to 7 working days, depending on whether your location falls within a metropolis or a remote area. PS: During special sale or offer, it might take longer.

Can you expedite my product on priority?

Can't wait to get your hands on Permanent essentials? Well, for faster order processing, reach out to our customer support team by phone. We'll coordinate with our logistics partner and keep you updated (Thank us later!).
Please Note: This service is available for prepaid orders only.

 

MISCELLANEOUS QUERIES

How do I unsubscribe from Permanent marketing newsletters?

Our intention is always to stay in touch with you and make sure you are the first to hear about any kind of specials or discounts. However, we acknowledge that sometimes it may be too much for you to keep up with. So, you can go to your account preferences and unsubscribe, or you can choose to unsubscribe from a particular newsletter by pressing the unsubscribe button, which will take you directly to your newsletter settings.

Got Queries or Doubts, how do I get in touch with Hyphen's Team?

We're here to make your Permanent experience extraordinary, so reach out to us anytime and our team will be delighted to help you!
Contact Us for any queries or assistance:

• Email: permanentpakistan@gmail.com
• Instagram DM: @permanentcosmeticspakistan Follow us and drop a message!